Companies / sendbird.com
sendbird.com subprocessors
sendbird.com declares 43 subprocessors, including AI providers Anthropic, AssemblyAI, Baseten, Cartesia, Cerebras, Cohere, Fireworks AI, OpenAI.
Declared subprocessors
Subprocessor list From the company's own list. Read the source.
| Subprocessor | Purpose |
|---|---|
| Alta.AI | Internal AI sales engagement tool for inbound and outbound activities, integrated with CRM systems (e.g., Salesforce) |
| Amazon Web Services, Inc. | Used to run API services and main storage services |
| Anthropic (Claude API) | LLM provider for Sendbird's AI Agent product (customer-facing inference), powered by Anthropic's Claude API. Zero Data Retention (ZDR) applies: Anthropic does not retain any input or output data. |
| AssemblyAI | Speech-to-text processing service used to support Sendbird’s Voice AI Agent functionality |
| Atlassian Corporation Plc | Issue tracking, documentation, collaboration, service management, and AI-powered features (Rovo) for enterprise search, content summarization, and workflow assistance within Atlassian Cloud, used to support business operations |
| Baseten | AI inference platform used to run open-source and custom language models that power Sendbird's AI Agent product |
| Cartesia | Speech-to-text (STT) and text-to-speech (TTS) services used to support Sendbird’s voice-based AI agent functionality |
| Centralize | Internal sales operations tool used to map customer organizations, identify stakeholders, and manage account relationships |
| Cerebras Systems, Inc. | Cloud-based AI inference infrastructure to support Sendbird’s AI agent features |
| Clay | Data enrichment platform with AI powered functionality |
| Cohere | Improves quality of RAG process in AI products by reranking API powered by Rerank models |
| CyberHaven | Data Loss Prevention (DLP) solution |
| DocuSmart, Inc. (dba Lexion) | Contract management system |
| Docusign | Electronic signatures provider |
| Drata | Compliance monitoring tool and Trust Center |
| Fireworks AI | AI inference platform used to run open-source language models that power specific Sendbird AI-powered features. Fireworks AI processes inference inputs solely to generate model outputs and does not use customer data to train or improve its own models. |
| FiveTran | Data pipeline platform |
| FriendliAI Corp. | LLM inference serving for Sendbird's internal AI features; hosts Sendbird's fine-tuned language models on dedicated endpoints |
| Functional Software, Inc. | Error monitoring software |
| Google, Inc. | Collaboration tools (e.g., Gmail, Drive, Meet), data warehouse (BigQuery), and LLM services (Gemini) used to support: 1) internal productivity and 2) AI development |
| Langfuse | Open Source LLM Engineering Platform for tracing, evaluation, prompt management, and metrics to debug and improve the LLM application |
| Leandata, Inc. | Lead routing platform |
| LiveKit | Real-time audio and video communication infrastructure used to support Sendbird's voice-based AI agent functionality |
| Looker Data Sciences, Inc. | Business intelligence platform |
| Marketo, Inc. | Marketing automation platform |
| MessageBird | SMS service provider |
| Microsoft Azure (e.g., Azure OpenAI, Document Intelligence) | Used to power AI features like language model inference and document parsing |
| MongoDB, Inc. | Reranking API (Voyage AI, via MongoDB Atlas) used to reorder knowledge-base search results by relevance in Sendbird's AI Agent RAG pipeline |
| NHN Cloud | SMS service provider |
| OpenAI (Codex) | AI-assisted software development, debugging, and code review tool used internally by Sendbird engineering and support personnel. Customer Data is not used to train models; inputs and outputs may be retained by the provider for up to 30 days solely for abuse monitoring. |
| Panther Labs Inc. | Security information and event management |
| Stripe, Inc. | Online payment processing |
| Supabase | Backend infrastructure used to support internal operational tooling and analytics workflows |
| Telnyx | PSTN/SIP routing provider to enable voice capabilities for Sendbird AI Voice Agent |
| Twilio Inc. | Phone number, Voice, and Messaging (SMS, OTP) API provider |
| Twingate | Secure remote access to private resources using a Zero Trust, identity-based networking model |
| TypeSafe AI | Classification/decision-model API (Jev) used for intent classification and routing steps in Sendbird's AI Agent pipeline |
| Upstage Co., Ltd. | LLM inference provider used to generate responses for Sendbird's AI Agent |
| VESSL AI | Managed GPU compute platform used to fine-tune Sendbird's AI models; processes anonymized training data under Sendbird's instruction |
| Vercel | Hosting platform used to operate internal developer tooling and productivity workflows |
| Vonage | SMS service provider |
| Wispr Flow | AI voice dictation and transcription service |
| Zapier | Automate internal data workflows by facilitating the transfer and synchronization of datasets between Sendbird’s internal analytics systems and third-party marketing tools |
Seen on the website
Website This shows what the site runs, not what data it shares.
| Technology | Signal we saw |
|---|---|
| Cloudflare | header: cf-ray: a546547f0fffcb7d-LAX |
| Datadog | script: cript','https://www.datadoghq-browser-agent.com/us1/v5/datadog-rum.js','DD_RUM') wi |
| Google Analytics | script: https://www.googletagmanager.com/gtag/js?id=UA-39104662-25 |
| Google Tag Manager | script: ,n.src="https://www.googletagmanager.com/gtm.js?id="+t,e.parentNode.insertBefore(n,e))} |
| Google Workspace | mx: aspmx2.googlemail.com. |
| Netlify | header: x-nf-request-id: 01M6F3M2XFJRWVMGA4PAER952V |
| OneTrust | script: https://cdn.cookielaw.org/scripttemplates/otSDKStub.js |
Vendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. How we collect data.