Companies / zoko.io
zoko.io subprocessors
zoko.io declares 42 subprocessors, including AI providers Anthropic, OpenAI.
About
Zoko provides a WhatsApp platform for Shopify brands that includes a shared team inbox, targeted campaigns, and AI agents for order questions and checkout recovery. It serves Shopify merchants.
Summarized from its homepage on 3 Nov 2026.
Declared subprocessors
Subprocessor list From the company's own list. Read the source.
| Subprocessor | Purpose |
|---|---|
| Data pipeline and transfer between internal systems | |
| Image and file storage, and frontend deployment | |
| Large language model API used to power AI Features, including AI agents and reply suggestions | |
| Close, Inc. | Customer relationship management for merchant contacts, communication history, and sales pipeline |
| Content delivery network, DNS, DDoS protection, and traffic security | |
| Cookie consent management and storage of consent preferences for the Zoko website | |
| Infrastructure monitoring and log aggregation | |
| Advertising delivery and conversion measurement | |
| Search and indexing of platform data | |
| Design and collaboration on customer experience assets | |
| Authentication and identity management | |
| Error tracking and performance monitoring | |
| Code repository, continuous integration, and AI coding assistance. No customer data is processed. | |
| Advertising delivery and conversion measurement | |
| Website and product usage analytics | |
| Cloud storage and message queuing for webhooks | |
| Email, calendar, file storage, and document collaboration | |
| Monitoring, alerting, and observability | |
| Cloud infrastructure and data hosting, including self-hosted database systems | |
| Project, issue, and task tracking | |
| Social media platform and advertising used for marketing | |
| WhatsApp Business Platform and Meta messaging channels, used to process and deliver messages as part of the Services | |
| Session replay and behaviour analytics | |
| Mintlify, Inc. | Hosting and authentication for Zoko product documentation |
| Product analytics, metadata only | |
| Document database for platform data | |
| Large language model API used to power AI Features, including AI agents and reply suggestions | |
| Product analytics, feature flags, and session recording, metadata only | |
| Transactional email for billing and merchant communications. Merchant account data only. | |
| In-memory caching and queuing | |
| Internal administration tooling for merchant information, including email addresses and phone numbers | |
| Customer data platform, collecting and routing product and website usage events | |
 Shopify Inc. | Platform hosting, authentication, and app infrastructure |
| Internal messaging about customer projects | |
| SmartBear Software, Inc. (BugSnag) | Error monitoring and crash reporting |
| Data warehousing for merchant and agent contacts, message metadata, and WhatsApp contact details | |
| Sprinto, Inc. | Compliance automation and security control monitoring |
| Subscription billing and payment processing. Merchant account data only. | |
| Hosting and content management for the Zoko marketing website | |
| Social media platform used for marketing | |
| Video platform used for marketing | |
| Workflow automation connecting the platform with third-party applications at the customer's direction |
Seen on its website or job board
Website This shows what the company runs, not what data it shares.
| Technology | Signal we saw |
|---|---|
header: cf-ray: a54726299edcc06e-DFW | |
script: ;j.src='https://www.googletagmanager.com/gtm.js?id=GTM-WSPWXBSP';f.parentNode.insertBef | |
mx: aspmx.l.google.com. | |
script: , "logo": "https://assets.website-files.com/62c7d8a855813a593f39ae0c/62c7d8a855813a |
Certifications
| Standard | Status | What this means |
|---|---|---|
| ISO 27001 | Company's own statement | Stated by the company. We have not checked an accreditation registry. |
Vendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. How we collect data.