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Technologies / FireText Communications / Intercom

Companies using FireText Communications and Intercom

4 companies in our data have public evidence for both FireText Communications and Intercom, and 1 name both in their own subprocessor list. Each company below links to the source for every claim. Our coverage is partial, so this is not everyone.

4companies use both
57%of FireText Communications users
under 1%of Intercom users
1name both as subprocessors

The companies

Strongest evidence first: a company naming both in its own subprocessor list comes before one seen on its website or in job postings.

Subprocessor listPrivacy policyWebsiteJob postings

CompanyFireText CommunicationsIntercom
Animaanimahealth.comAnima provides AI teammates that handle requests, calls, documents, consultations, and referrals for healthcare teams.AI and machine learningHealthcare
SmartCXgetsmartcx.comSmartCX provides a customer experience intelligence platform that collects feedback across channels, analyzes it with AI, and routes issues to owners for resolution.Customer support
Hero Healthherohealthsoftware.netHero Health provides a communication platform for NHS primary care providers to message patients, offer online consultations, and enable appointment booking.Healthcare
SmartSurveysmartsurvey.co.ukSmartSurvey provides survey and form-building software with tools for creating, distributing, and analysing surveys.Data and analytics

The two technologies

FireText Communications

Email and communications

FireText Communications is an SMS platform that lets businesses send text marketing campaigns on an individual or bulk basis. It is used for marketing and transactional SMS messages, with features such as SMS throttling, URL tracking, reporting and an API.

Summarized from firetext.co.uk on 8 Nov 2026.

57% of the 7 companies we see using FireText Communications also show the other.

All 7 companies using FireText Communications7 name it as a subprocessorMore in Email and communications

Intercom

Support and chat

Intercom is a fully-featured AI-powered helpdesk. It is used for an omnichannel inbox, AI-powered ticketing, and Copilot working alongside a human team.

Summarized from intercom.com on 8 Nov 2026.

under 1% of the 1,370 companies we see using Intercom also show the other.

All 1,370 companies using Intercom771 name it as a subprocessorMore in Support and chat

Other pairs

Companies with their own evidence for both.

More with FireText Communications

Amazon Web Services7companiesCloudflare7companiesMicrosoft 3656companiesGoogle Tag Manager5companies

More with Intercom

Cloudflare1,357companiesGoogle Workspace1,122companiesGoogle Tag Manager828companiesAmazon Web Services792companiesGoogle Analytics622companiesStripe570companies

Questions

How many companies use both FireText Communications and Intercom?

4 companies in StrataDB's data have public evidence for both, and 1 of them name both in their own subprocessor list, the strongest evidence we hold. Our coverage is partial, so the real number is higher.

Which companies use FireText Communications and Intercom?

Anima, SmartCX, Hero Health and SmartSurvey. Each one links to the evidence behind it.

How does StrataDB know a company uses FireText Communications and Intercom?

From four kinds of public evidence: subprocessor lists, privacy policies, website code and job postings. Each is kept apart with its source and the date we saw it. A company missing here means we found no evidence, not that it does not use them.

Find every company using FireText Communications and Intercom

See the full list with the source for each company, and run the same lookup for any technology from the API, Claude or your browser.

  • Every company and vendor, with its public source
  • 100 API calls a month, plus MCP and the Chrome extension
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