Companies / Birdie
Birdie provides a customer context platform that captures and categorizes customer feedback from multiple channels and offers AI-driven quality assurance across customer interactions. It serves CX, product, and QA teams, including companies in financial services, services, and marketplaces.
Summarized from its homepage on 6 Nov 2026.
Vendors of Birdie and the evidence for each
Birdie declares 9 subprocessors, including AI providers Anthropic, OpenAI.
CloudflareCloud and infrastructureConfirmed
AnthropicAI and LLM providersConfirmed
Auth0Security and identityConfirmed
ElasticsearchDataConfirmed
Google CloudCloud and infrastructureConfirmed
OpenAIAI and LLM providersConfirmed
PostHogAnalyticsConfirmed
SendGridEmail and communicationsConfirmed
SentryObservabilityConfirmed
Google Tag ManagerAnalyticsLikely
script: j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f13 Nov 2026Source4 more vendors
See Birdie's full stack and the source for every claim.
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Certifications
| Standard | What the source says | Checked |
|---|---|---|
| SOC 2 Type IICompany's statement | “SOC 2 Type II certification (independently audited security controls)”The company's own statement. SOC 2 has no public registry; the report itself is shared by the company, usually under NDA. | 13 Nov 2026Source |
We last read its homepage on 13 Nov 2026 and the FedRAMP Marketplace on 8 Nov 2026. A standard not shown here was not found in these sources. That does not mean Birdie lacks it.
Vendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. Data sources.
See Birdie's full stack
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