PolyAI tech stack

poly.ai

PolyAI builds dialog agents that handle enterprise conversations and resolve them without escalation. It serves businesses across industries including consumer services, financial services, healthcare, hotels, insurance, restaurants, retail, telecom, travel, and utilities.

Summarized from its homepage on 4 Nov 2026.

Classified asAI and machine learning Customer support

Vendors of PolyAI and the evidence for each

VendorCategoryEvidenceLevel

CloudflareCloud and infrastructureLikely

Websiteheader: cf-ray: a58dad07faf7f957-SJC11 Nov 2026Source

Companies using Cloudflare

Google WorkspaceProductivityLikely

Websitemx: aspmx.l.google.com.11 Nov 2026Source

Companies using Google Workspace

VercelCloud and infrastructureLikely

Websiteheader: x-vercel-id: sfo1::vxtrg-1794404081937-b02f883e445711 Nov 2026Source

Companies using Vercel

StripePaymentsLikely

Privacy policyProcesses data for the company11 Nov 2026Source

Companies using Stripe

No public list found

We did not find a public subprocessor list. The company may still publish one, or share it privately.

Certifications

Standard	What the source says	Checked
ISO 27001Company's statement	“SOC 2+ Type 2, ISO 27001, PCI DSS, GDPR.”The company's own statement. We have not checked an accreditation registry.	11 Nov 2026Source
PCI DSSCompany's statement	“SOC 2+ Type 2, ISO 27001, PCI DSS, GDPR.”The company's own statement. We have not checked a card network registry.	11 Nov 2026Source
SOC 2 Type IICompany's statement	“SOC 2+ Type 2, ISO 27001, PCI DSS, GDPR.”The company's own statement. SOC 2 has no public registry; the report itself is shared by the company, usually under NDA.	11 Nov 2026Source

We last read its homepage on 11 Nov 2026 and the FedRAMP Marketplace on 8 Nov 2026. A standard not shown here was not found in these sources. That does not mean PolyAI lacks it.

Vendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. Data sources.