Companies / Ascendo AI / Subprocessors
Ascendo provides AI agents that help field service technicians diagnose and repair physical equipment using service history and asset data. It serves teams in energy, telecom, medical devices, and industrial manufacturing.
Summarized from its homepage on 7 Nov 2026.
228 Hamilton Ave #3, Palo Alto, CA, 94301, US+1-650-440-7656
Subprocessors of Ascendo AI
Ascendo AI declares 10 subprocessors, including AI providers OpenAI, Voyage AI.
| Subprocessor | Purpose |
|---|---|
| Customer support ticketing (Jira Service Management) and internal project & documentation management (Jira, Confluence) | |
| Cloud compute and storage on Google Cloud Platform, including self-hosted PostgreSQL database infrastructure | |
| Managed cloud database (MongoDB Atlas) for operational and application data storage | |
| AI model and embedding API processing to support natural-language understanding and generation | |
| Vector database for similarity search and retrieval | |
| Cloud ERP for finance and accounting operations | |
| Communications platform for SMS, voice, and customer outreach, plus transactional and notification email delivery via SendGrid | |
| Hosting and content delivery for Ascendo's web application and front-end | |
| Embedding model API (Voyage 3 and successor models) for semantic and vector search | |
| CRM and support ticketing platform |
Questions about Ascendo AI
Certifications
| Standard | What the source says | Checked |
|---|---|---|
| SOC 2 Type IICompany's statement | “5/5 Ratings SOC 2 Type 2 Certified”The company's own statement. SOC 2 has no public registry; the report itself is shared by the company, usually under NDA. | 9 Nov 2026Source |
We last read its homepage on 9 Nov 2026 and the FedRAMP Marketplace on 8 Nov 2026. A standard not shown here was not found in these sources. That does not mean Ascendo AI lacks it.
Vendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. Data sources.
See Ascendo AI's full stack
Every vendor with its source and date, and an alert when Ascendo AI adds or drops one. The same lookup works for any company.
- Every company and vendor, with its public source
- 100 API calls a month, plus MCP and the Chrome extension
- Work email only. No card, no sales call