Companies / ChatLab / Subprocessors
ChatLab provides an AI customer service agent that answers enquiries across chat, phone, WhatsApp, Messenger, Instagram and e-mail drafts, and can check order status or availability in a company's own systems. It serves online stores, hotels and rentals, and other businesses such as museums, real estate and music technology.
Summarized from its homepage on 8 Nov 2026.
Zamknięta 10/1.5, Kraków, 30-554, PL
Subprocessors of ChatLab
ChatLab declares 8 subprocessors, including AI providers Google Gemini, OpenAI, Vertex AI.
| Subprocessor | Purpose |
|---|---|
| Cloud infrastructure, databases, storage, networking, email attachment storage | |
| Transactional email (notifications, password resets, account updates) | |
| CDN, DDoS protection, WAF, DNS, performance/security | |
| AI language processing/generation, including email content analysis (response suggestions, translations, summaries) | |
| API-based language processing/generation for chatbot responses and email content analysis (response suggestions, translations, summaries) | |
| Vector database (storage/retrieval of embeddings for RAG context) | |
| Payment processing, subscription billing | |
| AI language processing/generation, including email content analysis (response suggestions, translations, summaries) |
Questions about ChatLab
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- 100 API calls a month, plus MCP and the Chrome extension
- Work email only. No card, no sales call