Companies / CustomerSure / Subprocessors
CustomerSure provides a Voice of Customer platform that collects customer feedback and turns it into action, with reporting and audit trails for compliance. It serves service-driven organisations across sectors including social housing, financial services, B2B, utilities, care homes and healthcare, and retail.
Summarized from its homepage on 8 Nov 2026.
John Buddle Work Village, Buddle Road, Newcastle upon Tyne, Tyne and Wear, NE4 8AW, UK
Subprocessors of CustomerSure
CustomerSure declares 5 subprocessors, including AI providers OpenAI.
| Subprocessor | Purpose |
|---|---|
| Off-site backups | |
| Application monitoring: Performance monitoring; Error detection; Anomaly detection. Diagnostic application data is only transferred in case of an exception occurring. Customer contact details are excluded from application error reports. | |
| Customer feedback application – processing and storage | |
| Comment analysis. No personal data is transferred unless it is embedded in customer comments. | |
| Email and SMS messages for sending survey links. Encrypted transfer of email and/or SMS number and any optional email personalisation fields, then transmission of survey link by email or SMS. |
Questions about CustomerSure
Vendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. Data sources.
See CustomerSure's full stack
Every vendor with its source and date, and an alert when CustomerSure adds or drops one. The same lookup works for any company.
- Every company and vendor, with its public source
- 100 API calls a month, plus MCP and the Chrome extension
- Work email only. No card, no sales call