Companies / Freshservice / Subprocessors
Freshservice provides an AI-powered platform that unifies service, operations, and asset management for IT teams, built on ITIL best practices. It serves IT teams and business teams such as HR and Finance within organizations.
Summarized from its homepage on 10 Nov 2026.
Subprocessors of Freshservice
Freshservice declares 19 subprocessors.
From the company's own list.Read the source
| Subprocessor | Purpose |
|---|---|
| Primary cloud infrastructure provider for Freshworks, where all SaaS applications are hosted. Almost all data stored, processed and transmitted through Freshworks products and services resides on Amazon Web Services data centers. | |
| Appcues provides us the ability to provide quick and pertinent tours, tips, and tutorials for customers. These are typically used for new customers or when we publish new flagship features. | |
| Freshdesk offers Forums, which is a community on your customer service portal using which your customers could build an active discussion to find mutual solutions. Akismet is a spam filtering service that filters spam from comments, trackbacks, and contact form messages. We have implemented Akismet to secure the forum from being misused by spammers. | |
| Calendly allows the user to book meetings with the Freshworks' teams for onboarding and setting up the account. It is also used to demo the product for customers. Calendly is a preferred way to interact live with Freshworks’ Sales rather than sharing their information via email or chat. | |
| Databricks is used to process and store Customer data within our data lake environment. It provides services to our customers for data storage and governance, scalable data transformations (ETL), machine learning workloads, and analytics operations | |
| Share the quote for signature, the quote is sent for signature through DropboxSign. Only Opt out facility for the customers is not to send for signatory. | |
| Customers who have an independent and active subscription with FullContact Inc. can integrate their account with the supported Freshworks products. This allows the customers to enrich the contacts that they maintain in our products with other social or publicly available information. Processing of data by FullContact Inc., is not covered under the Terms of Service and Privacy Policy of Freshworks Inc. | |
| Firebase Analytics helps us understand performance and usage metrics of our iOS and Android apps, thereby allowing us to optimize the apps performance to provide a better app experience for the users. | |
| Email platform service to solve for the new features being launched by Freshmarketer and Freshsales products. Used to improve customer's email marketing campaign, email validations | |
| Inline Manual Ltd. | Inline Manual provides us the ability to provide quick and pertinent tours, tips, and tutorials for customers. These are typically used for new customers or when we publish new flagship features. |
9 more subprocessors
See the full list with purpose, location and first seen date.
Create a free accountWork email, no card. Already have one? Log inVendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. Data sources.
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- 100 API calls a month, plus MCP and the Chrome extension
- Work email only. No card, no sales call