Companies / Fyncall / Subprocessors
Fyncall is an AI helpdesk for Shopify stores that combines WhatsApp, Instagram, email and web chat in one inbox with an AI agent that answers from store data. It serves Shopify merchants and their support teams.
Summarized from its homepage on 10 Nov 2026.
Subprocessors of Fyncall
Fyncall declares 12 subprocessors, including AI providers Azure OpenAI, LangChain, OpenAI.
From the company's own list.Read the source
| Subprocessor | Purpose |
|---|---|
| Primary AI inference engine — generates AI replies, performs intent classification, routes conversations | |
| Source-code hosting and CI/CD | |
| Used when knowledge-base files are first uploaded; processes the file content for indexing | |
| Outbound transactional email (account verification, password reset, system notifications from Fyncall) — SMTP relay | |
| Only when the LANGCHAIN_TRACING_V2 flag is enabled on a Fyncall environment for debugging. Disabled in normal production operation. When enabled, full LLM prompts and responses (including customer message content) are sent to LangSmith’s USA-hosted servers for trace inspection. | |
| Let’s Encrypt (Internet Security Research Group) | TLS certificate issuance for our domains |
| WhatsApp and Instagram message delivery and webhook receipt | |
| Hosting our application servers, database, file storage, and backups | |
| Fallback AI inference and text-embedding model (text-embedding-3-small) for knowledge-base search | |
 Shopify Inc. (Billing API) | Processing app subscription payments charged through the Shopify merchant’s Shopify bill |
2 more subprocessors
See the full list with purpose, location and first seen date.
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