Companies / Medallia / Subprocessors
Medallia provides a platform for capturing customer and employee feedback and turning it into insights and action. It serves businesses across industries including retail, financial services, healthcare, and travel.
Summarized from its homepage on 3 Nov 2026.
Subprocessors of Medallia
Medallia declares 46 subprocessors.
| Subprocessor | Purpose |
|---|---|
| Implementation and servicing. | |
| Aerialink Inc. | Mindful Callback: Provides mobile connection services through SMS (Short Message Service) functionality. |
| Affectiva, Inc. | Video: Software-based recognition of facial emotions. |
| Amazon Comprehend | Mindful Feedback: Sentiment analysis. |
 Amazon Transcribe | Speech / Voci: Transcription for additional languages. |
| Ideas: Hosts platform data. Archives security logs for security incident monitoring and detection. | |
| MXO: Support issue tracking tool and service status monitoring. | |
| Concierge: Provides SMS routing and delivery services. Customer and Medallia shall mutually agree on the provider(s) of choice. | |
| Cantab Research Limited (Speechmatics) | Video: Software-based speech recognition (speech-to-text). |
 Cloudinary Ltd. | Ideas: Storage for user uploads. |
36 more subprocessors
See the full list with purpose, location and first seen date.
Create a free accountWork email, no card. Already have one? Log inCertifications
| Standard | What the source says | Checked |
|---|---|---|
| FedRAMPListed in registry | Medallia GovCloud, HighListed as FedRAMP Authorized in the official FedRAMP Marketplace data. | 8 Nov 2026Source |
We last read its homepage on 11 Nov 2026 and the FedRAMP Marketplace on 8 Nov 2026. A standard not shown here was not found in these sources. That does not mean Medallia lacks it.
Vendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. Data sources.
See Medallia's full stack
Every vendor with its source and date, and an alert when Medallia adds or drops one. The same lookup works for any company.
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