Companies / Mentiora / Subprocessors
Mentiora provides AI agent software for customer service that resolves requests within a company's own systems and rules. It serves contact-centre teams in industries where wrong answers are costly.
Summarized from its homepage on 6 Nov 2026.
Subprocessors of Mentiora
Mentiora declares 13 subprocessors, including AI providers Anthropic, Cerebras, ElevenLabs.
| Subprocessor | Purpose |
|---|---|
| Operator review of production calls (internal quality control; NOT call handling) | |
| AI language model (call handling) | |
| CDN / reverse proxy for the landing site (proxied, in the data path) | |
| Speech-to-text (Scribe) + text-to-speech (sole TTS) | |
| Cloud host — compute, DB, storage | |
| Address resolution: the caller-spoken ADDRESS utterance → structured components (street / postal code / city) so a booking can carry a verified address (capture-field-requirements); and the place a caller names, to suggest a business's nearest location | |
| Google Vertex AI — Anthropic Claude models | AI language model (call handling, owner interviews, dashboard) |
| Google Vertex AI — Gemini | Classifier (primary) + failover LLM tier + facts extraction + capture hedge + CP transcript judge + knowledge grouping (AI-named fact sub-groups) + knowledge-base embeddings + call recap (EU, europe-west3) |
| SIP + SFU media transport (inbound + outbound SIP leg) | |
| Transactional + lead-notification email |
3 more subprocessors
See the full list with purpose, location and first seen date.
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Certifications
| Standard | What the source says | Checked |
|---|---|---|
| HIPAACompany's statement | “Audited for SOC 2 Type II, with health-grade handling under HIPAA and GDPR by design.”The company's own statement of compliance. There is no official HIPAA certification or registry. | 9 Nov 2026Source |
| SOC 2 Type IICompany's statement | “Audited for SOC 2 Type II, with health-grade handling under HIPAA and GDPR by design.”The company's own statement. SOC 2 has no public registry; the report itself is shared by the company, usually under NDA. | 9 Nov 2026Source |
We last read its homepage on 9 Nov 2026 and the FedRAMP Marketplace on 8 Nov 2026. A standard not shown here was not found in these sources. That does not mean Mentiora lacks it.
Vendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. Data sources.
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