Companies / Omilia / Subprocessors
Omilia provides a self-learning AI platform for customer service, including voice and chat agents, authentication, and agent assistance tools. It serves industries such as finance, insurance, utilities, retail, automotive, travel, healthcare, government, and quick service restaurants.
Summarized from its homepage on 10 Nov 2026.
Subprocessors of Omilia
Omilia declares 10 subprocessors.
From the company's own list.Read the source
| Subprocessor | Purpose |
|---|---|
| Cloud Service Provider - IaaS | |
| Confluence, Jira and Jira Service Management for internal and client communication | |
| Check Point | Endpoint Detection and Response (EDR) and general endpoint security services, like Check Point Harmony. |
| System logs processing | |
| Email service provider, workspace | |
| Cloud Service provider - PaaS | |
| Observability platform (log ingest, alerting, monitoring) for OCP telemetry. | |
| Customer support communication | |
| Analytical Data Warehouse | |
| Caller identity verification and ANI (Automatic Number Identification) validation services used to detect and mitigate telephone number spoofing in contact center environments. |
Vendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. Data sources.
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