Companies / Outhentik / Subprocessors
Outhentik gives customers a direct line to head office at multi-location businesses, so complaints reach head office as they happen. It serves multi-location operators and the people who run the group.
Summarized from its homepage on 13 Nov 2026.
Subprocessors of Outhentik
Outhentik declares 11 subprocessors, including AI providers OpenAI.
From the company's own list.Read the source
| Subprocessor | Purpose |
|---|---|
| Stores and serves voice and video files, thumbnails and logos | |
| Error reports from the app | |
| Reads message text to sort what customers say into topics and issues, and groups and merges those topics. Also writes replies in the Outhentik support chat | |
| Support chat only. Turns a question typed into the Outhentik support chat into a numeric embedding, so the matching help article can be found. Never receives customer messages | |
| Merchant of record: checkout, billing, tax and invoices | |
| Support chat only. Holds Outhentik's own help content and searches it. Never receives customer messages | |
| Sends email: account, team and alert emails to business users, and the single Google review invite email to customers who ask for one | |
| Seven Assets Ltd (UptimeRobot) | Checks from outside that the site is up |
| Turns voice and video messages into text | |
| Database, sign-in and the server functions that run the platform |
1 more subprocessor
See the full list with purpose, location and first seen date.
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Vendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. Data sources.
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