Companies / PilotPM / Subprocessors
PilotPM provides an AI system that drafts and sends customer support replies and acts across support, retention, engagement and voice channels. It serves mid-market customer-ops teams running 5+ disconnected tools.
Summarized from its homepage on 13 Nov 2026.
Subprocessors of PilotPM
PilotPM declares 30 subprocessors, including AI providers Anthropic, ElevenLabs, OpenAI.
From the company's own list.Read the source
| Subprocessor | Purpose |
|---|---|
| Read-only record lookups | |
| Application hosting, managed Postgres database, object storage, email receiving and sending (SES), AI model inference (Amazon Bedrock, Anthropic Claude models), logging and monitoring | |
| Large language model API (Claude) for AI-drafted replies and related AI features | |
| Review ingest and replies, sales reports, Search Ads management | |
| Campaign import and stats | |
| Ticket and event push | |
| Authentication and identity management for workspace users | |
| Speech-to-text and text-to-speech for the Genie voice companion (only when Genie voice is enabled) | |
| Freshdesk / Zendesk / Intercom / Help Scout | Import of existing helpdesk history during migration or dual-tool periods |
| Code grounding and issue/release sync for repositories you connect |
20 more subprocessors
See the full list with purpose, location and first seen date.
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Vendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. Data sources.
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