Companies / Respond.io / Subprocessors
Respond.io provides an AI-powered customer conversation platform for capturing, converting, and retaining customers over chat, calls, and email. It serves B2C businesses.
Summarized from its homepage on 5 Nov 2026.
Level 41, Permata Sapura Tower, Jalan Pinang, Kuala Lumpur, Federal Territory of Kuala Lumpur, 50088, MY+6011-54211197
Subprocessors of Respond.io
Respond.io declares 17 subprocessors, including AI providers ElevenLabs, Mistral AI, OpenAI.
| Subprocessor | Purpose |
|---|---|
| Cloud infrastructure and hosting | |
| Web crawling to ingest customer-specified URLs into knowledge sources | |
| Voice processing for AI-powered voice conversations (text-to-speech and speech-to-text) | |
| Vector embedding generation for knowledge source retrieval and translations | |
| AI observability and tracing of model interactions | |
| AI language model inference for AI Agent features; OCR processing of PDFs and images in knowledge sources | |
| Third-party services integration | |
| Push notification delivery to the respond.io mobile apps and web browser | |
| AI language model inference for AI Agent and AI Assist features |
7 more subprocessors
See the full list with purpose, location and first seen date.
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- 100 API calls a month, plus MCP and the Chrome extension
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