Companies / Tray.ai / Subprocessors
Tray.ai provides an AI orchestration platform for integration, automation, and deploying and governing AI agents and apps. It serves enterprise teams across IT, business tech, sales ops, marketing ops, finance, HR, and customer success.
Summarized from its homepage on 3 Nov 2026.
25 Stillman Street, San Francisco, CA, 94107, US
Subprocessors of Tray.ai
Tray.ai declares 8 subprocessors, including AI providers OpenAI.
| Subprocessor | Purpose |
|---|---|
| Infrastructure provider | |
| Internal system and error logs | |
| Company communication | |
| Customer support - Only used if customers submit data via Intercom live chat | |
| Customers must opt-in to this sub-processor where details of OpenAI’s processing will be described. OpenAI will not be allowed to use customer data for its own training purposes. More info on AI processinghere. | |
| Company communication | |
| Twilio Sendgrid processes emails used by customers in the v3 and below Send Email connector in workflows. Previously named Sendgrid, Inc. This has been superseded in the v4 and above Send Email connector which uses AWS SES | |
| Customer support - Data from customer workflows may be processed whilst workflows are debugged with or on behalf of the customer |
Questions about Tray.ai
Certifications
| Standard | What the source says | Checked |
|---|---|---|
| HIPAACompany's statement | “Tray.ai is SOC 1 and SOC 2 Type 2 audited and HIPAA and GDPR compliant, with audit trails across every agent action, MCP tool call, and workflow run, and 100% execution uptime.”The company's own statement of compliance. There is no official HIPAA certification or registry. | 11 Nov 2026Source |
| SOC 2 Type IICompany's statement | “Tray.ai is SOC 1 and SOC 2 Type 2 audited and HIPAA and GDPR compliant, with audit trails across every agent action, MCP tool call, and workflow run, and 100% execution uptime.”The company's own statement. SOC 2 has no public registry; the report itself is shared by the company, usually under NDA. | 11 Nov 2026Source |
We last read its homepage on 11 Nov 2026 and the FedRAMP Marketplace on 8 Nov 2026. A standard not shown here was not found in these sources. That does not mean Tray.ai lacks it.
Vendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. Data sources.
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