Companies / TwelveLabs / Subprocessors
TwelveLabs provides infrastructure for video intelligence that turns raw video into searchable, AI-ready data. It serves organizations working with video at scale in media, sports, advertising, government, and security.
Summarized from its homepage on 4 Nov 2026.
55 Green Street, San Francisco, CA, 94111, US
Subprocessors of TwelveLabs
TwelveLabs declares 12 subprocessors, including AI providers OpenAI.
| Subprocessor | Purpose |
|---|---|
| Cloud infrastructure | |
| User authentication services | |
| Unified data analytics platform for storing, processing, and analyzing data | |
| Observability service for cloud-scale applications | |
| Customer support | |
| Observability and traceability for agentic solutions | |
| User event tracking and analytics | |
| Cloud data storage | |
| OpenAI provides large language model (LLM) APIs that support our reasoning layer for agentic products. Data submitted to OpenAI's API is not used to train OpenAI's models by default and is retained for abuse-monitoring purposes per OpenAI's data usage policies | |
| User event tracking and analytics |
2 more subprocessors
See the full list with purpose, location and first seen date.
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Certifications
| Standard | What the source says | Checked |
|---|---|---|
| SOC 2 Type IICompany's statement | “SOC 2 Type II certified.”The company's own statement. SOC 2 has no public registry; the report itself is shared by the company, usually under NDA. | 11 Nov 2026Source |
We last read its homepage on 11 Nov 2026 and the FedRAMP Marketplace on 8 Nov 2026. A standard not shown here was not found in these sources. That does not mean TwelveLabs lacks it.
Vendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. Data sources.
See TwelveLabs's full stack
Every vendor with its source and date, and an alert when TwelveLabs adds or drops one. The same lookup works for any company.
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- 100 API calls a month, plus MCP and the Chrome extension
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