Companies / Boom / Subprocessors
Boom converts, onboards, activates and retains customers across every channel. It serves teams that grow with Boom.
Summarized from its homepage on 4 Nov 2026.
Subprocessors of Boom
Boom declares 22 subprocessors, including AI providers Anthropic, ElevenLabs, OpenAI, OpenRouter.
| Subprocessor | Purpose |
|---|---|
| Realtime transport that delivers live updates to the Boom dashboard and to end user web chat sessions. Conversation events pass through Ably in transit, including end user contact identifiers and message content. | |
| Cloud infrastructure hosting for application services, compute, and storage of personal data at rest, and receiving email sent to Boom addresses (end users' replies and forwarded customer email), stored temporarily before Boom processes it. | |
| AI model inference for the generation and review of conversation responses. Anthropic does not use API data to train its models and retains data for no more than 30 days per its Data Processing Addendum. | |
| Application-level logging and monitoring of platform events and system activity. | |
| Authentication and identity management for the Boom web dashboard, covering user accounts, organizations, and role membership. Processes Boom user account data (name, email address, profile image) only; end users of Boom's customers are not registered as Clerk identities. | |
| Conversational voice AI for the platform's voice channel. Processes end user telephone numbers, display names, and live call audio in order to perform speech recognition, response generation, and speech synthesis, and returns call transcripts and summaries to Boom. | |
| Cloud infrastructure hosting for application services and storage of personal data at rest. | |
| Internal productivity tools (email, documents, calendar) used by Boom personnel. May incidentally process personal data when customers communicate with Boom via email. | |
| Helicone, Inc. | LLM observability and logging of requests and responses exchanged with AI providers, for monitoring, debugging, and operational analytics. |
| Durable workflow orchestration for journey execution, per-conversation extraction, segment evaluation, and customer data source synchronization. Workflow events identify records by internal identifier rather than by contact details, but the inputs and outputs of each workflow step transit Inngest and are retained in its run history, including the conversation and transcript content the extraction workflow processes. |
12 more subprocessors
See the full list with purpose, location and first seen date.
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Certifications
| Standard | What the source says | Checked |
|---|---|---|
| SOC 2 Type IICompany's statement | “Role-based access and encrypted data, independently audited for SOC 2 Type II.”The company's own statement. SOC 2 has no public registry; the report itself is shared by the company, usually under NDA. | 12 Nov 2026Source |
We last read its homepage on 12 Nov 2026 and the FedRAMP Marketplace on 8 Nov 2026. A standard not shown here was not found in these sources. That does not mean Boom lacks it.
Recent changes
| Date | Change |
|---|---|
| 12 Nov 2026 | changed Amazon Web Services, Inc. |
Vendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. Data sources.
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