Companies / Clad / Subprocessors
Clad provides an AI investigation layer that turns customer support threads from Slack, Discord, Teams, and email into evidence-backed tickets with root cause and context. It serves support teams that hand off issues to engineering.
Summarized from its homepage on 6 Nov 2026.
Subprocessors of Clad
Clad declares 13 subprocessors, including AI providers Anthropic, OpenAI.
From the company's own list.Read the source
| Subprocessor | Purpose |
|---|---|
| AI models powering triage, drafting, investigation, and automation | |
| Website crawling for customer-initiated knowledge base imports | |
| Customer-enabled integrations such as Gmail and Google Calendar, OAuth, and Cloud Pub/Sub delivery of email notifications | |
| Isolated, ephemeral sandboxes for AI-driven issue investigation and knowledge-base generation | |
| AI models powering triage, drafting, investigation, and knowledge-base search (including hosted vector stores for knowledge retrieval) | |
| Product analytics and usage analytics | |
| Backend application hosting | |
| Meeting notetaker infrastructure for the Clad Notetaker (customer-enabled) | |
| Transactional and support email delivery and inbound email processing | |
| Customer-enabled messaging integration |
3 more subprocessors
See the full list with purpose, location and first seen date.
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Vendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. Data sources.
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