Companies / xMatters / Subprocessors
xMatters provides a service reliability platform that automates incident management, alerting, and on-call workflows. It serves IT, DevOps, and SRE teams.
Summarized from its homepage on 7 Nov 2026.
Subprocessors of xMatters
xMatters declares 8 subprocessors.
From the company's own list.Read the source
| Subprocessor | Purpose |
|---|---|
| Alvaria (formerly Aspect Software) | Alvaria is a primary provider of voice notifications for service delivery |
| Development projects and service management | |
| GCP provides hosting infrastructure for xMatters software. This includes, but is not limited to virtual machines, container clusters and virtualized networking. | |
| Infobip is the secondary provider to deliver SMS notifications to users of the xMatters platform | |
| Mailgun is a primary provider of email notifications to users of the xMatters platform | |
| Twilio (SendGrid) is our primary and secondary provider of inbound integrations via the 'Email Initiation' service. It is also our secondary provider of email notifications. Twilio's service redundancy allows it to failover to their own alternative data centers. | |
| Twilio is our primary provider of voice conferencing and SMS services to users of the xMatters platform, and secondary provider of voice notifications. Twilio's service redundancy allows it to failover to their own alternative data centers. | |
| Zendesk is used to track and communicate all customer interaction with the technical support team. Publishing external knowledgebase articles for customers to view and manage content. Manage internal incident handling. Provisioning new and current customers. Manage customer access requests. |
Vendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. Data sources.
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