Companies / zendesk.com
zendesk.com subprocessors
zendesk.com declares 29 subprocessors, including AI providers Baseten, Cartesia, Deepgram, ElevenLabs, Fireworks AI, Groq, Mistral AI, OpenAI.
Zendesk provides an AI-first service platform for managing and resolving customer inquiries across channels, along with products for employee service, contact center, AI agents, and workforce management. It serves businesses of many types, including startups, retail, financial services, technology, media, government, education, manufacturing, healthcare, and telecommunications.
Summarized from its homepage on 3 Nov 2026.
181 Fremont St., San Francisco, CA, 94105, US
| Subprocessor | Purpose |
|---|---|
| APIHub, Inc. (aka Clearbit) | Provides the marketing data engine used for the Reach functionality available in Zendesk Sell. |
| Aiven Oy | Provides search and data analytics functionality. |
| Amazon Web Services Australia Pty. Ltd. | Cloud Service Provider |
| Cloud Service Provider for All Services | |
| Provides hosting and inference infrastructure for open-weight AI models. | |
| Provides text to speech generation for Forethought AI Agents Solve Voice. | |
| Provides content distribution, network performance optimization, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services. | |
| Provides the infrastructure for Kafka clusters where all tickets and Agent activity data flow through. | |
| Provides voice channel infrastructure. | |
| Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior. |
19 more subprocessors
See the full list with purpose, location and first seen date.
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Vendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. Data sources.