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Companies / Genesys

Genesys tech stack

genesys.cloud

Genesys provides a cloud customer experience platform with AI-powered tools for contact centers, including voice, digital engagement, workforce optimization, and analytics. It serves businesses across industries such as financial services, healthcare, retail, insurance, and government.

Summarized from its homepage on 10 Nov 2026.

Classified asCustomer support

The Genesys homepage

Vendors of Genesys and the evidence for each

Genesys declares 43 subprocessors, including AI providers Deepgram, ElevenLabs.

VendorCategoryEvidenceLevel
AkamaiCloud and infrastructureConfirmed
Subprocessor listNamed as Akamai Technologies, Inc. · Processes data for the company10 Nov 2026Source
Companies using Akamai
Amazon Web ServicesCloud and infrastructureConfirmed
Subprocessor listNamed as Amazon Web Services, Inc. · Processes data for the company10 Nov 2026Source
Subprocessor listNamed as Amazon.com Inc., incl. Amazon Web Services · Processes data for the company10 Nov 2026Source
Companies using Amazon Web Services
BandwidthEmail and communicationsConfirmed
Subprocessor listNamed as Bandwidth, Inc. · Processes data for the company10 Nov 2026Source
Companies using Bandwidth
Bird B.V.Email and communicationsConfirmed
Subprocessor listNamed as Bird.com, Inc. (fka MessageBird) · Processes data for the company10 Nov 2026Source
Companies using Bird B.V.
CA TechnologiesConfirmed
Subprocessor listProcesses data for the company10 Nov 2026Source
CloudShare, Inc.Confirmed
Subprocessor listProcesses data for the company10 Nov 2026Source
CLX CommunicationsConfirmed
Subprocessor listProcesses data for the company10 Nov 2026Source
Credly, Inc.Confirmed
Subprocessor listProcesses data for the company10 Nov 2026Source
DeepgramAI and LLM providersConfirmed
Subprocessor listNamed as Deepgram Inc. · Processes data for the company10 Nov 2026Source
Companies using Deepgram
DoceboConfirmed
Subprocessor listNamed as Docebo NA, Inc. · Processes data for the company10 Nov 2026Source
Companies using Docebo

32 more vendors

See Genesys's full stack and the source for every claim.

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Questions about Genesys

Vendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. Data sources.

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