Companies / Genesys / Subprocessors
Genesys provides a cloud customer experience platform with AI-powered tools for contact centers, including voice, digital engagement, workforce optimization, and analytics. It serves businesses across industries such as financial services, healthcare, retail, insurance, and government.
Summarized from its homepage on 10 Nov 2026.
Subprocessors of Genesys
Genesys declares 43 subprocessors, including AI providers Deepgram, ElevenLabs.
| Subprocessor | Purpose |
|---|---|
 Akamai Technologies, Inc.FedRAMP registry | Global Traffic Management (GTM), DDoS Protection. |
| Genesys Cloud Hosting and other AWS services. | |
| Cloud-hosting provider for specific Bold360 features. | |
| SMS and MMS. | |
| Omnichannel messaging software and API for teams and systems. | |
| CA Technologies | Monitoring and telemetry. |
| CLX Communications | Outbound SMS campaign platform. |
| CloudShare, Inc. | To allow the creation and administration of virtual environments for learning programs for Genesys platforms. |
| Credly, Inc. | Genesys platform certification badge upon completion of a Genesys certification exam. |
| Speech to text for Agentic Virtual Agent, bot flows and call flows. |
33 more subprocessors
See the full list with purpose, location and first seen date.
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Vendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. Data sources.
See Genesys's full stack
Every vendor with its source and date, and an alert when Genesys adds or drops one. The same lookup works for any company.
- Every company and vendor, with its public source
- 100 API calls a month, plus MCP and the Chrome extension
- Work email only. No card, no sales call