Companies / Puzzel
Puzzel provides a contact centre platform with AI-powered tools such as conversational intelligence, virtual agents, and workforce management. It serves contact centres across industries including retail, travel and hospitality, public sector, energy and utilities, banking, and insurance.
Summarized from its homepage on 5 Nov 2026.
Vendors of Puzzel and the evidence for each
Puzzel declares 12 subprocessors, including AI providers DeepL.
Amazon Web ServicesCloud and infrastructureConfirmed
Auth0Security and identityConfirmed
Boost.aiConfirmed
Capturi A/SConfirmed
DeepLAI and LLM providersConfirmed
Dustin Norway ASConfirmed
MicrosoftProductivityConfirmed
Scaleway S.A.S.Cloud and infrastructureConfirmed
SignicatSecurity and identityConfirmed
SOCIALREL8 LTD (trading as EVALUAGENT)Confirmed
6 more vendors
See Puzzel's full stack and the source for every claim.
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Certifications
| Standard | What the source says | Checked |
|---|---|---|
| ISO 27001Company's statement | “Puzzel is ISO 27001 and ISO 27701 certified, with certificates available on request, and is SOC 2 compliant.”The company's own statement. We have not checked an accreditation registry. | 12 Nov 2026Source |
| SOC 2Company's statement | “Puzzel is ISO 27001 and ISO 27701 certified, with certificates available on request, and is SOC 2 compliant.”The company's own statement. SOC 2 has no public registry; the report itself is shared by the company, usually under NDA. | 12 Nov 2026Source |
We last read its homepage on 12 Nov 2026 and the FedRAMP Marketplace on 8 Nov 2026. A standard not shown here was not found in these sources. That does not mean Puzzel lacks it.
Vendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. Data sources.
See Puzzel's full stack
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