Companies / Puzzel / Subprocessors
Puzzel provides a contact centre platform with AI-powered tools such as conversational intelligence, virtual agents, and workforce management. It serves contact centres across industries including retail, travel and hospitality, public sector, energy and utilities, banking, and insurance.
Summarized from its homepage on 5 Nov 2026.
Subprocessors of Puzzel
Puzzel declares 12 subprocessors, including AI providers DeepL.
| Subprocessor | Purpose |
|---|---|
| Ticketing is hosted in AWS. | |
| Provides the Single Sign-On Service. | |
| Boost.ai | Chatbot framework |
| Capturi A/S | Provides a communication insights platform using artificial intelligence. |
| Machine Translation API provider All data is processed exclusively in countries within the European Economic Area. | |
| Dustin Norway AS | Provides backup as a Service for Puzzle’s private cloud Norway. Store Puzzel’s off-site backups. |
| Puzzel delivers the Services from Microsoft Azure as a hosting provider to Puzzel. | |
| SOCIALREL8 LTD (trading as EVALUAGENT) | Quality Assurance services |
| Cloud provider All data is located in Paris, France. | |
| Signicat provides the Identity & Verification Services to identify subjects. Signicat is a provider of Digital Identity Verification, Authentication, and Signing solutions. |
2 more subprocessors
See the full list with purpose, location and first seen date.
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Certifications
| Standard | What the source says | Checked |
|---|---|---|
| ISO 27001Company's statement | “Puzzel is ISO 27001 and ISO 27701 certified, with certificates available on request, and is SOC 2 compliant.”The company's own statement. We have not checked an accreditation registry. | 12 Nov 2026Source |
| SOC 2Company's statement | “Puzzel is ISO 27001 and ISO 27701 certified, with certificates available on request, and is SOC 2 compliant.”The company's own statement. SOC 2 has no public registry; the report itself is shared by the company, usually under NDA. | 12 Nov 2026Source |
We last read its homepage on 12 Nov 2026 and the FedRAMP Marketplace on 8 Nov 2026. A standard not shown here was not found in these sources. That does not mean Puzzel lacks it.
Vendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. Data sources.
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