Richpanel tech stack

richpanel.com

Richpanel sells an AI agent and helpdesk platform that handles customer support across email, chat, social, SMS, WhatsApp and phone. It is aimed at ecommerce brands with support teams, particularly those that have outgrown Gorgias or Zendesk.

Summarized from its homepage on 12 Nov 2026.

Classified asAI and machine learning Customer support E-commerce

1885 Caba Dr, San Jose, CA, 95125, US

Vendors of Richpanel and the evidence for each

Richpanel declares 7 subprocessors, including AI providers Anthropic, OpenAI.

VendorCategoryEvidenceLevel

360dialogEmail and communicationsConfirmed

Subprocessor listNamed as 360dialog GmbH · Processes data for the company12 Nov 2026Source

Companies using 360dialog

Amazon Web ServicesCloud and infrastructureConfirmed

Subprocessor listNamed as Amazon Web Services, Inc. · Processes data for the company12 Nov 2026Source

Companies using Amazon Web Services

AnthropicAI and LLM providersConfirmed

Subprocessor listNamed as Anthropic PBC · Processes data for the company12 Nov 2026Source

Companies using Anthropic

MongoDBCloud and infrastructureConfirmed

Subprocessor listNamed as MongoDB Atlas · Processes data for the company12 Nov 2026Source

Companies using MongoDB

OpenAIAI and LLM providersConfirmed

Subprocessor listNamed as OpenAI, L.L.C. · Processes data for the company12 Nov 2026Source

Companies using OpenAI

PineconeDataConfirmed

Subprocessor listNamed as Pinecone Systems, Inc. · Processes data for the company12 Nov 2026Source

Companies using Pinecone

TwilioEmail and communicationsConfirmed

Subprocessor listNamed as Twilio, Inc. · Processes data for the company12 Nov 2026Source

Companies using Twilio

CloudflareCloud and infrastructureLikely

Websiteheader: cf-ray: a59227e72bc3e9df-LAX12 Nov 2026Source

Companies using Cloudflare

Google Tag ManagerAnalyticsLikely

Websitescript: j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f12 Nov 2026Source

Companies using Google Tag Manager

Google WorkspaceProductivityLikely

Websitemx: aspmx.l.google.com.12 Nov 2026Source

Companies using Google Workspace

6 more vendors

See Richpanel's full stack and the source for every claim.

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Questions about Richpanel

Does Richpanel use Anthropic?Does Richpanel use OpenAI?

Certifications

Standard	What the source says	Checked
HIPAACompany's statement	“Independent experts check Richpanel against SOC 2 Type II, HIPAA and GDPR standards.”The company's own statement of compliance. There is no official HIPAA certification or registry.	12 Nov 2026Source
SOC 2 Type IICompany's statement	“Independent experts check Richpanel against SOC 2 Type II, HIPAA and GDPR standards.”The company's own statement. SOC 2 has no public registry; the report itself is shared by the company, usually under NDA.	12 Nov 2026Source

We last read its homepage on 12 Nov 2026 and the FedRAMP Marketplace on 8 Nov 2026. A standard not shown here was not found in these sources. That does not mean Richpanel lacks it.

Vendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. Data sources.