Companies / Richpanel / Subprocessors
Richpanel sells an AI agent and helpdesk platform that handles customer support across email, chat, social, SMS, WhatsApp and phone. It is aimed at ecommerce brands with support teams, particularly those that have outgrown Gorgias or Zendesk.
Summarized from its homepage on 12 Nov 2026.
1885 Caba Dr, San Jose, CA, 95125, US
Subprocessors of Richpanel
Richpanel declares 7 subprocessors, including AI providers Anthropic, OpenAI.
| Subprocessor | Purpose |
|---|---|
| WhatsApp Business API connectivity | |
| Cloud hosting, storage, and processing of Customer Data | |
| Large language model inference via API for AI agent responses | |
| Database storage (operational data, conversations, configuration) | |
| Large language model inference via API for AI agent responses | |
| Vector database used by Richpanel's AI agents for retrieval-augmented responses | |
| SMS and voice channel connectivity |
Questions about Richpanel
Certifications
| Standard | What the source says | Checked |
|---|---|---|
| HIPAACompany's statement | “Independent experts check Richpanel against SOC 2 Type II, HIPAA and GDPR standards.”The company's own statement of compliance. There is no official HIPAA certification or registry. | 12 Nov 2026Source |
| SOC 2 Type IICompany's statement | “Independent experts check Richpanel against SOC 2 Type II, HIPAA and GDPR standards.”The company's own statement. SOC 2 has no public registry; the report itself is shared by the company, usually under NDA. | 12 Nov 2026Source |
We last read its homepage on 12 Nov 2026 and the FedRAMP Marketplace on 8 Nov 2026. A standard not shown here was not found in these sources. That does not mean Richpanel lacks it.
Vendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. Data sources.
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