Companies / Dixa / Subprocessors
Dixa provides a customer service platform that unifies conversations across chat, email, phone, WhatsApp, and social channels, with workflow automation, an AI agent named Mim, and performance and QA tools. It serves ecommerce brands.
Summarized from its homepage on 9 Nov 2026.
Subprocessors of Dixa
Dixa declares 18 subprocessors, including AI providers Anthropic, Deepgram, ElevenLabs.
From the company's own list.Read the source
| Subprocessor | Purpose |
|---|---|
| Data Center infrastructure (Hosting and computing power) / Infrastructure for e-mail handling | |
| Processing of data by Anthropic AI models in order to provide artificial intelligence capabilities in the Dixa Platform. | |
| Provider of advanced authentication options for login to the Dixa Platform. | |
| Telecommunications/ VoIP provider | |
| Telecommunications/ VoIP provider | |
| Bird Eats Bug (Bird Labs GmbH) | Bug reporting |
| Bug reporting services | |
| Telecommunications/ VoIP provider | |
| AI-powered voice functionalities: Speech-to-Text (STT), Text-to-Speech (TTS), and Voice Agent capabilities for voice/phone channel interactions. | |
| Provides services for AI powered Voice/Speech functionalities, e.g. input analysis and output generation for Speech-to-Text, Text-to-Speech and Speech-to-Speech functionalities. |
8 more subprocessors
See the full list with purpose, location and first seen date.
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Vendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. Data sources.
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