Companies / Document360 / Subprocessors
Document360 provides knowledge base software with features for authoring, search, security, and self-service. It serves teams including support, technical writing, product management, and engineering.
Summarized from its homepage on 11 Nov 2026.
Subprocessors of Document360
Document360 declares 8 subprocessors, including AI providers OpenAI.
| Subprocessor | Purpose |
|---|---|
| Our cloud provider ensures a scalable and reliable infrastructure | |
| To manage network traffic & firewall | |
| Bot detection and prevention of automated abuse for application security. See the Cloudflare Turnstile Privacy Addendum for details. | |
| Enables advanced analytics | |
| Used as our vector database | |
| Provides AI capabilities, utilizing their advanced models | |
| Used for product analytics to enhance the user experience | |
| Facilitates secure payment processing |
Questions about Document360
Certifications
| Standard | What the source says | Checked |
|---|---|---|
| ISO 27001Company's statement | “Rated 4.7/5 ● G2 Leader in Knowledge Base ● SOC 2 ISO 27001:2022”The company's own statement. We have not checked an accreditation registry. | 11 Nov 2026Source |
| SOC 2Company's statement | “Rated 4.7/5 ● G2 Leader in Knowledge Base ● SOC 2 ISO 27001:2022”The company's own statement. SOC 2 has no public registry; the report itself is shared by the company, usually under NDA. | 11 Nov 2026Source |
We last read its homepage on 11 Nov 2026 and the FedRAMP Marketplace on 8 Nov 2026. A standard not shown here was not found in these sources. That does not mean Document360 lacks it.
Vendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. Data sources.
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