Companies / Mend / Subprocessors
Mend provides an AI support agent for Shopify stores that answers shoppers in chat and email, checks their orders, and handles refunds, returns and discounts within set rules. It serves Shopify stores and their shoppers.
Summarized from its homepage on 12 Nov 2026.
Subprocessors of Mend
Mend declares 8 subprocessors, including AI providers Anthropic, OpenAI.
From the company's own list.Read the source
| Subprocessor | Purpose |
|---|---|
| AI language model (Claude) that drafts shopper replies | |
| Network security, DNS, and storage of shopper-uploaded images (R2) | |
| Application servers | |
| Managed Postgres database | |
| Text embeddings for searching store knowledge | |
| Transactional email sending and receiving | |
| Error monitoring (PII collection disabled) | |
 Shopify | Commerce platform: order data, billing, app hosting surface |
Questions about Mend
Vendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. Data sources.
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- 100 API calls a month, plus MCP and the Chrome extension
- Work email only. No card, no sales call