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Technologies / 360dialog / Twilio

Companies using 360dialog and Twilio

6 companies in our data have public evidence for both 360dialog and Twilio, and 6 name both in their own subprocessor list. Each company below links to the source for every claim. Our coverage is partial, so this is not everyone.

6companies use both
55%of 360dialog users
under 1%of Twilio users
6name both as subprocessors

Companies using one are 10 times as likely as the average company in our data to show evidence of the other.

The companies

Strongest evidence first: a company naming both in its own subprocessor list comes before one seen on its website or in job postings.

Subprocessor listPrivacy policyWebsiteJob postings

Company360dialogTwilio
Conversation24conversation24.comConversation24 builds and operates its own conversational platform, combining live chat, WhatsApp, chatbots, AI and native-speaking human operations.Customer support
Helpshifthelpshift.comHelpshift provides an AI-native player engagement platform for games, combining technology, AI, and human services for in-game support, VIP engagement, and community safety.AI and machine learningCustomer support
RD Stationrdstation.comRD Station provides software products for digital marketing, sales CRM, and customer service automation, including AI agents, email marketing, landing pages, WhatsApp messaging, and sales funnels.Marketing
Richpanelrichpanel.comRichpanel sells an AI agent and helpdesk platform that handles customer support across email, chat, social, SMS, WhatsApp and phone.AI and machine learningCustomer support
Runnr.aiRunnr.ai automates hotel guest communication via WhatsApp and the Booking.com inbox.AI and machine learningTravel and hospitality
Watermelonwatermelon.aiWatermelon provides an AI customer service platform that automates conversations across phone, email, WhatsApp, social media and chat.AI and machine learningCustomer support

The two technologies

360dialog

Email and communications

360dialog is a WhatsApp Business solution platform that provides API access, marketing tools and integrations for businesses on WhatsApp. It is used to connect to the WhatsApp API, onboard, migrate channels and manage WhatsApp business accounts.

Summarized from 360dialog.com on 8 Nov 2026.

55% of the 11 companies we see using 360dialog also show the other.

All 11 companies using 360dialog10 name it as a subprocessorMore in Email and communications

Twilio

Email and communications

Twilio is a platform that connects communication channels, customer context, and AI. It is used to build engagement experiences across communication channels.

Summarized from twilio.com on 8 Nov 2026.

under 1% of the 1,236 companies we see using Twilio also show the other.

All 1,236 companies using Twilio1,055 name it as a subprocessorMore in Email and communications

Industries

Among the companies above, by our own classification of their homepage.

Customer support4AI and machine learning4

Other pairs

Companies with their own evidence for both.

More with 360dialog

Cloudflare11companiesGoogle Workspace10companiesAmazon Web Services8companiesGoogle8companiesOpenAI8companiesAnthropic5companies

More with Twilio

Cloudflare1,226companiesGoogle Workspace877companiesAmazon Web Services843companiesStripe602companiesGoogle Tag Manager583companiesGoogle579companies

Questions

How many companies use both 360dialog and Twilio?

6 companies in StrataDB's data have public evidence for both, and 6 of them name both in their own subprocessor list, the strongest evidence we hold. Our coverage is partial, so the real number is higher.

Which companies use 360dialog and Twilio?

Conversation24, Helpshift, RD Station, Richpanel and Runnr.ai, and 1 more company. Each one links to the evidence behind it.

How does StrataDB know a company uses 360dialog and Twilio?

From four kinds of public evidence: subprocessor lists, privacy policies, website code and job postings. Each is kept apart with its source and the date we saw it. A company missing here means we found no evidence, not that it does not use them.

Find every company using 360dialog and Twilio

See the full list with the source for each company, and run the same lookup for any technology from the API, Claude or your browser.

  • Every company and vendor, with its public source
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