Help Scout tech stack

helpscout.com

Help Scout provides customer support software with an inbox, AI tools, and conversation insights. It serves customer support teams across industries including ecommerce, SaaS, healthcare, and education.

Summarized from its homepage on 3 Nov 2026.

Classified asCustomer support

Vendors of Help Scout and the evidence for each

Help Scout declares 20 subprocessors, including AI providers Anthropic, OpenAI.

VendorCategoryEvidenceLevel

GoogleCloud and infrastructureConfirmed

Subprocessor listNamed as Google LLC · Processes data for the company10 Nov 2026Source

Privacy policy10 Nov 2026Source

Companies using Google

Amazon Web ServicesCloud and infrastructureConfirmed

Subprocessor listProcesses data for the company10 Nov 2026Source

Companies using Amazon Web Services

AnthropicAI and LLM providersConfirmed

Subprocessor listNamed as Anthropic PBC · Processes data for the company10 Nov 2026Source

Companies using Anthropic

Auth0Security and identityConfirmed

Subprocessor listProcesses data for the company10 Nov 2026Source

Companies using Auth0

CensusDataConfirmed

Subprocessor listProcesses data for the company10 Nov 2026Source

Companies using Census

ClearbitCRM and salesConfirmed

Subprocessor listProcesses data for the company10 Nov 2026Source

Companies using Clearbit

ClickHouseDataConfirmed

Subprocessor listNamed as Clickhouse Cloud · Processes data for the company10 Nov 2026Source

Companies using ClickHouse

ConfluentDataConfirmed

Subprocessor listProcesses data for the company10 Nov 2026Source

Companies using Confluent

DatadogObservabilityConfirmed

Subprocessor listProcesses data for the company10 Nov 2026Source

Companies using Datadog

dbtDataConfirmed

Subprocessor listNamed as dbt Cloud · Processes data for the company10 Nov 2026Source

Companies using dbt

18 more vendors

See Help Scout's full stack and the source for every claim.

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Questions about Help Scout

Does Help Scout use Anthropic?Does Help Scout use OpenAI?

Certifications

Standard	What the source says	Checked
HIPAACompany's statement	“Help Scout is HIPAA and SOC 2 Type II compliant, so you can keep customer data secure without giving up the personal support they expect.”The company's own statement of compliance. There is no official HIPAA certification or registry.	10 Nov 2026Source
SOC 2 Type IICompany's statement	“Help Scout is HIPAA and SOC 2 Type II compliant, so you can keep customer data secure without giving up the personal support they expect.”The company's own statement. SOC 2 has no public registry; the report itself is shared by the company, usually under NDA.	10 Nov 2026Source

We last read its homepage on 10 Nov 2026 and the FedRAMP Marketplace on 8 Nov 2026. A standard not shown here was not found in these sources. That does not mean Help Scout lacks it.

Vendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. Data sources.