Companies / Help Scout / Subprocessors
Help Scout provides customer support software with an inbox, AI tools, and conversation insights. It serves customer support teams across industries including ecommerce, SaaS, healthcare, and education.
Summarized from its homepage on 3 Nov 2026.
Subprocessors of Help Scout
Help Scout declares 20 subprocessors, including AI providers Anthropic, OpenAI.
| Subprocessor | Purpose |
|---|---|
| Cloud infrastructure hosting | |
| Machine learning | |
| SAML SSO | |
| Business analytics | |
| Customer intelligence | |
| Real-time analytical database | |
| Message broker | |
| Log management and observability | |
| Spam prevention | |
| Data processing enhancing |
10 more subprocessors
See the full list with purpose, location and first seen date.
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Certifications
| Standard | What the source says | Checked |
|---|---|---|
| HIPAACompany's statement | “Help Scout is HIPAA and SOC 2 Type II compliant, so you can keep customer data secure without giving up the personal support they expect.”The company's own statement of compliance. There is no official HIPAA certification or registry. | 10 Nov 2026Source |
| SOC 2 Type IICompany's statement | “Help Scout is HIPAA and SOC 2 Type II compliant, so you can keep customer data secure without giving up the personal support they expect.”The company's own statement. SOC 2 has no public registry; the report itself is shared by the company, usually under NDA. | 10 Nov 2026Source |
We last read its homepage on 10 Nov 2026 and the FedRAMP Marketplace on 8 Nov 2026. A standard not shown here was not found in these sources. That does not mean Help Scout lacks it.
Vendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. Data sources.
See Help Scout's full stack
Every vendor with its source and date, and an alert when Help Scout adds or drops one. The same lookup works for any company.
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