Companies / MSP Process / Subprocessors
The company provides an AI-powered service desk platform that handles requests across voice, chat, SMS, WhatsApp, portal and web channels and writes them to a PSA. It serves Managed Service Providers and internal IT teams.
Summarized from its homepage on 6 Nov 2026.
Subprocessors of MSP Process
MSP Process declares 12 subprocessors, including AI providers Google Gemini, OpenAI.
| Subprocessor | Purpose |
|---|---|
| Issue tracking, project management, and internal support workflows | |
| SMS/MMS and messaging delivery services | |
| AI model inference for product features | |
| Website analytics and traffic measurement | |
| Cloud infrastructure hosting, storage, networking, monitoring | |
| Email, document collaboration, and internal operations | |
| AI model inference for product features (e.g., ticket summarization, verification workflows) | |
| Transactional email delivery (e.g., account, notification, verification emails) | |
| ProfitNow | Internal business operations and CRM |
| Application error monitoring and diagnostics |
2 more subprocessors
See the full list with purpose, location and first seen date.
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Certifications
| Standard | What the source says | Checked |
|---|---|---|
| SOC 2 Type IICompany's statement | “li:nth-child(3)]:sm:ml-auto"> SOC 2 Type II”The company's own statement. SOC 2 has no public registry; the report itself is shared by the company, usually under NDA. | 12 Nov 2026Source |
We last read its homepage on 12 Nov 2026 and the FedRAMP Marketplace on 8 Nov 2026. A standard not shown here was not found in these sources. That does not mean MSP Process lacks it.
Vendor's own statement, retrieved from the source URL on the date shown. StrataDB does not verify the underlying claim. Data sources.
See MSP Process's full stack
Every vendor with its source and date, and an alert when MSP Process adds or drops one. The same lookup works for any company.
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